“Atradius credit insurance has allowed us to conduct business on a greater scale in different areas of the world”

Financial Analyst, Large Enterprise Electronics Company

Atradius Modula First for SME's

Credit Insurance for SME's

You wouldn’t leave your building uninsured so why wouldn’t you protect your biggest asset - your account receivables?

Atradius Modula First bad debt protection is designed for SME's protecting against financial loss in the event of a customer being made insolvent; safeguarding your business should you incur an unexpected loss.


Modula First Freemium Image


Credit Insurance

With Atradius Credit Insurance you can trade with confidence and explore new markets or products, knowing that your business is protected against credit risk such as the insolvency of your customers.

Debt Collections

No matter where you, or your debtor, are located in the world, we can support your collection of outstanding invoices in any country, time zone, currency and language.

Case Study

What are customers saying about Atradius?

“Atradius came out on top in terms of rates, customer service, knowledge of the market and presence in the countries where we traded”. Brett Kelly,  Bega Cheese

Read more about how we are working in partnership with Bega Cheese and other customers like them.

Brett Kelly, Bega Cheese

How we work with you

Find out on what to expect when you get in touch with one of our departments at Atradius


Mark Shehadie

Mark Shehadie, Head of Claims
Mark explains what you can expect when you call the Claims team

When you contact the claims department you will be speaking with a claims examiner, either someone who’s managing your claim or likely to be. The examiner will be more than happy to assist you with any query.

If you have a query regarding an existing claim, please have the Claims Reference number we quote on all of our correspondence, this will allow us to quickly identify the status of your claim so that we can assist to the best of our ability.

If you’re query relates to a new claim, then please have the claim submission details with you so that we can confirm receipt of your claim. We will be happy to discuss our claims process and documentation required for us to finalise our assessment of your claim.

Trade credit claims can sometimes seem overly complicated. Please be rest assured that our goal is to make the claims assessment process as straight forward as possible, assessing liability quickly and efficiently, and ensuring you receive compensation for the loss you have suffered as soon as possible.


Account Management

Mary Ibrahim

Mary Ibrahim, Head of Client Services & Account Management
Mary explains what you can expect when you call your Account Manager

When you call your Account manager at Atradius, you can expect to be speaking to someone who knows your account intimately and can assist you with any questions you may have ranging from policy queries to credit limit and claims decisions.

We are also responsible for restructuring and pricing your policy at renewal time.  We strive to give you the most competitive offer and the highest level of service.

You may also be speaking to our account executives who are always on call as a secondary contact in the event your Account Manager is unavailable.

We have very experienced and senior account managers.  The majority of our account managers have a minimum 10 - 15 years’ experience in both customer service and/or credit insurance. 

Our main objective is to ensure you remain satisfied with Atradius and the cover we provide to you and that we communicate our decision to you in a timely and effective manner.

We welcome any feedback you have or suggestions for a higher level of customer service.

Risk Underwriting

Hannah Walters

Hannah Walters, Head of Risk Oceania
Hannah explains what you can expect when you call the Risk team

The risk underwriting department is a dedicated team of professionals working closely with our customers and their buyers to ensure credit limit decisions are issued quickly and right the first time, considering all available information.

We are industry specific which allows us to understand the sectors our customers and their buyers operate in, making us better prepared to accommodate sector specificities and market changes.

Focused on issuing decision to facilitate trade, where we cannot accommodate a request, our focus is to ensure our customers understand our position and how we can move forward. We are here to help you as effectively and as efficiently as possible. 80% of our decisions in AUS/NZ are issued within 48hours.

Collection Agent

Anna Nowak

Anna Nowak, Collections Country Manager, Oceania
Anna explains what you can expect when you call the Collections team.

Your first point of contact for any questions concerning debt collection should be straight to Atradius Collections. As we are the debt collection specialists we can walk you through the entire process, what is required, what to expect, suggested time frames and any potential costs. We can also explain to you how our service fits in with your insurance policy and any possible future claim.

What you’ll find when you call is a team of Collectors who have years of experience between them. We have seen and heard it all before! We all have access to the system so anyone should be able to provide an update on the collection activity for your cases; even if they are not the collector handling the file.

We are here to help and recovery your money as fast as possible. We are the experts who negotiate and request money from people all day, every day, so you don’t have to.

New Business

Joe Lewis

Joe Lewis, Head of New Business
Joe explains what you can expect when you call New Business

New Business is the contact point for brokers and prospective customers to speak to an Atradius Commercial Underwriter about obtaining trade credit insurance with Atradius.

Collectively the team has in excess of 60 years’ experience.

They will be able to guide you through product options, key functionalities of the insurance, coverage available and pricing & structure options to suit your requirements.

With presence on the ground across the Eastern seaboard and regular travel to Perth and Adelaide, we are happy to sit down with you to better understand your business. 

From agriculture to construction, there is no business too big or too small.  Let our experts find a solution for you.

Our latest reports

Trump tariffs threaten trade

Economic research

  • Australia,
  • Canada,
  • General economic

22nd March 2018

Image of cutting steel

By raising tariffs on steel and aluminium the US president has proudly delivered on a campaign promise. US steel and aluminium producers gain, but it comes at the expense of US metal consuming firms.


  1. Country Report Russia 2019
  2. Country Report Turkey 2019
  3. Country Report Poland 2019
  4. Country Report Greece 2019
  5. Country Report Czech Republic 2019



Have a question? Contact us today:

Name: Head Office Atradius Australia
Tel: +61 (0) 2 9201 5222

For our latest publications please click here.


The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.