Helping you trade safely, with confidence

Mark Shehadie, Head of Claims (Oceania)

When you contact the claims department you will be speaking with a claims examiner, either someone who’s managing your claim or likely to be. The examiner will be more than happy to assist you with any query.

If you have a query regarding an existing claim, please have the Claims Reference number we quote on all of our correspondence, this will allow us to quickly identify the status of your claim so that we can assist to the best of our ability.

If your query relates to a new claim, then please have the claim submission details with you so that we can confirm receipt of your claim. We will be happy to discuss our claims process and documentation required for us to finalise our assessment of your claim.

Trade credit claims can sometimes seem overly complicated. Please be rest assured that our goal is to make the claims assessment process as straight forward as possible, assessing liability quickly and efficiently, and ensuring you receive compensation for the loss you have suffered as soon as possible.

Anna Nowak, Collections Country Manager (Oceania)

Your first point of contact for any questions concerning debt collection should be straight to Atradius Collections. As we are the debt collection specialists we can walk you through the entire process, what is required, what to expect, suggested time frames and any potential costs. We can also explain to you how our service fits in with your insurance policy and any possible future claim.

What you’ll find when you call is a team of Collectors who have years of experience between them. We have seen and heard it all before! We all have access to the system so anyone should be able to provide an update on the collection activity for your cases; even if they are not the collector handling the file.

We are here to help and recovery your money as fast as possible. We are the experts who negotiate and request money from people all day, every day, so you don’t have to.

Mary Ibrahim, Head of Global (Oceania)

Our Global unit is responsible for the management and servicing of our multinational customers.   We are part of a team worldwide specifically responsible for servicing multinational companies and their subsidiaries worldwide.

When you call your Account Manager in our Global team, you can expect to receive the highest quality service supported by a team of risk underwriters and claims staff.  We are responsible for ensuring that you can manage your business whilst we manage your risk.

We work closely with our global teams to ensure alignment between you and your related companies worldwide.

Our Global Account managers have many years experience both in Oceania and abroad.

We welcome any feedback or suggestions you may have.

Jonathan O'Doherty, Head of New Business (Oceania)

New Business is the contact point for brokers and prospective customers to speak to an Atradius Commercial Underwriter about obtaining trade credit insurance with Atradius.

Collectively the team has in excess of 60 years’ experience.

We are happy to meet with you to better understand your business and can arrange this virtually or in-person depending on your preference.

The team will be able to guide you through coverage available, pricing and structure options to best suit your requirements.

Give us a call and let our experts find a solution for you.

Carl Earls, Head of Risk (Oceania)

The risk underwriting department is a dedicated team of professionals working closely with our customers and their buyers to ensure credit limit decisions are issued quickly and right the first time, considering all available information.

We are industry specific which allows us to understand the sectors our customers and their buyers operate in, making us better prepared to accommodate sector specificities and market changes.

Focused on issuing decision to facilitate trade, where we cannot accommodate a request, our focus is to ensure our customers understand our position and how we can move forward. We are here to help you as effectively and as efficiently as possible. 80% of our decisions in AUS/NZ are issued within 48hours.