Claims and Recoveries Team Australia

Mark Shehadie, Head of Claims

Mark Shehadie is the Head of Claims for the Oceania region and has worked for Atradius for over 16 years.

He started the Atradius Collections business in 2006 and has been managing the Claims assessment and recovery department since 2017. He is also the Executive Claims Manager for all Atradius Global clients worldwide.

His commercial approach to trade credit insurance insures a fair and reasonable approach is taken with all key stakeholders including our clients, brokers, and legal partners.

Mark holds a Bachelor of Economics from UTS as well as a Graduate Diploma in Financial Planning from the Financial Services Institute of Australasia.

Aleyda Rivas-Morgan, Senior Claims Examiner, Oceania

Aleyda has over 20 years’ of experience in the Trade Credit Insurance Industry. Having joined Atradius in 2006 she is the longest-standing team member within the Claims Team.

Prior to Trade Credit Insurance, she managed Debt Recoveries of both Personal and Commercial Finance.

Over the years she has contributed to the training, and development of claim processes and procedures in order to deliver efficient and technically accurate results.

Iain Guthrie, Senior Claims Examiner, Asia Pacific, Claims & Recoveries

Iain Guthrie is a senior claims examiner and is responsible for claim assessment and recoveries for policy holders based in Australia and New Zealand. He has been involved in the credit insurance industry for 15 years. He worked for EFIC as an account manager three year before joining Atradius in 2003. For the first 10 years at Atradius, Iain worked as a risk underwriter. He moved to the claims department in 2014. Iain has a Bachelor of Commerce degree. Apart from Credit Insurance, Iain’s previous work experience includes, being an insolvency practitioner and working in the finance and factoring industry.

Natasha Cocks, Claims Examiner, SA

Natasha Cocks joined Atradius in 2018 as an Account Manager looking after our South Australian clients.

With over 20 years of experience in the industry Natasha is an expert on the technical details of a trade credit insurance policy, making her an asset to businesses of all sizes.

She’s worked in various roles including as a Claims Consultant, Credit Services Consultant, Senior Technical Advisor and Relationship Manager.

Brokers and clients gravitate towards her bubbly personality and she consistently provides excellent service.

Prior to Atradius she worked at National Credit Insurance (NCI) for 14 years and at CGU for 5 years.

Natasha has a Certificate IV in Business Frontline Management and a Diploma in Financial Services (Insurance Broking).

Ruth Jenkins, Recoveries Manager, Asia Pacific, Claims & Recoveries

Ruth joined NCM Collections in Cardiff just before their launch in 1999, she worked there for a few months before taking a position in Recoveries.  

She moved back to Atradius Collections in February 2013 as a Senior Debt Collector and Training Manager and spent a number of years traveling around Europe testing and implementing the interface between CLEAR and SCORE.

In October 2005 she came to Sydney to assist in the set-up of SCORE for Atradius Collections and provide training, which continued until June 2006.    

After becoming attached to Sydney, Ruth decided that she did not want to leave and took up a position on the Client Relations Team.

Ruth is currently a Recoveries and Claims Manager and has been in this role since March 2011.