The Claims and Recoveries Team are here to assist you with any claims queries you may have. Click on a field below to find out more about them.
David Lloyd, Head of Claims & Special Risks for Oceania, Asia Pacific & Africa, India & Middle East
David Lloyd manages the Claims and Special Risks teams both here in Australia and remotely throughout the Asia Pacific region. Based in Sydney, David has a Master’s Degree in Financial Management from the University of Glamorgan, United Kingdom. David has over 25 years’ experience in the Trade Credit Insurance industry and has occupied senior management roles in Risk Underwriting, Special Risks Underwriting, Recoveries and Claims for the Oceania and Asia Pacific, and has recently taken on responsibility for Africa, India and Middle East. Special Risks relates to “Higher Risk” corporates and recoveries so his expertise in the corporate analysis, debt recovery and insurance law is certainly beneficial.
Iain Guthrie, Senior Claims Examiner, Asia Pacific, Claims & Recoveries
Iain Guthrie is a senior claims examiner. Iain manages a team of four claims examiners. The team is responsible for claim assessment and recoveries for policy holders based in Australia and New Zealand. Iain has been involved in the credit insurance industry for 15 years. He worked for EFIC as an account manager three year before joining Atradius in 2003. For the first 10 years at Atradius, Iain worked as a risk underwriter. He moved to the claims department in 2014. Iain has a Bachelor of Commerce degree. Apart from Credit Insurance, Iain’s previous work experience includes, being an insolvency practitioner and working in the finance and factoring industry.
Monique Hardy, Claims Examiner, Asia Pacific, Claims & Recoveries
Monique has been with Atradius since early 2015. She has 15 years’ experience as a credit controller, the majority of that time spent within the liquor industry. During this period, Monique managed accounts locally and in the Asia Pacific region. These ranged from very small accounts to major/key accounts. She has been a part of several project teams for system and process improvements that directly and indirectly influenced her own role and team. Her move to credit insurance was to gain experience in a different credit environment.
Ruth joined NCM Collections in Cardiff just before their launch in 1999, she worked there for a few months before taking a position in Recoveries.
She moved back to Atradius Collections in February 2013 as a Senior Debt Collector and Training Manager and spent a number of years traveling around Europe testing and implementing the interface between CLEAR and SCORE.
In October 2005 she came to Sydney to assist in the set-up of SCORE for Atradius Collections and provide training, which continued until June 2006.
After becoming attached to Sydney, Ruth decided that she did not want to leave and took up a position on the Client Relations Team.
Ruth is currently a Recoveries and Claims Manager and has been in this role since March 2011.
Cal Jenkinson, Claims Examiner, Asia Pacific, Claims & Recoveries
Cal is a Claims Examiner based in Sydney and is responsible for claim assessment, recoveries and special risk management for policyholders in Australia and New Zealand. Cal has qualifications in Law from The Legal Profession Admission Board and a Bachelor’s Degree in Arts (Government & International Relations, History) from the University of Sydney.
Joining the Atradius Group in March 2015 as a member of the Collections team, Cal has managed a large portfolio of domestic SME’s, large corporations and multinational clients. Cal has acted on behalf of uninsured creditors, policyholders and Atradius Credit Insurance N.V in pre-legal commercial disputes and has also managed clients through litigation to the point of bankruptcy and liquidation.
Cal’s experience with both clients and debtors in various industries enables him to provide informed advice on recovery and enforcement options, insolvency trends and cost effective results that maximise returns to policy holders either pre or post claim.