Frequently Asked Questions

Frequently Asked Questions about credit insurance, how it works and how it can benefit your business.

What is credit insurance​?

All about trade credit insurance: Find out about trade credit insurance, how it works and how it can benefit your business.

Why do traders take out credit insurance?  

Why take out a credit insurance policy: Learn about the benefits of credit insurance and how it can protect your business.

How does Trade Credit Insurance benefit you? 

Benefits of a trade credit insurance policy: Learn about our five key benefits of taking out a credit insurance policy.

How much does credit insurance cost? 

The cost of trade credit insurance: Learn how the cost of credit insurance is calculated and how risk affects price.

Can I insure my accounts receivable?

Protect your accounts receivable from bad debt and unpaid invoices: Learn how credit insurance can preserve your cash flow.

How long does it take to pay a claim?  

Providing all documentation up front can speed up the claim process: Find out what we need, and why.

How can I maximise my claim pay out?

Maximising your claim payout: Our seven tips for traders when making a credit insurance claim.

What is credit risk?

All about credit risk: See how a good credit risk management strategy can protect your cash flow and support your business.

How do you know if a company is failing?

Any combination of factors can lead to a business failing - here are our top ten warning signs to look for.

What types of business insurance are there?

Learn about business insurance in Australia, such as what business insurances are available and which are mandatory. 

How to collect debt?  

All about business debt collection, including how to settle unpaid invoices, negotiate with debtors and collect debt.

What is business debt recovery?  

All about debt recovery: Learn about the debt recovery process for businesses operating in Australia and overseas. 

What does MCT & MEP mean ? 

MCT and MEP: Find out what 'Maximum Credit Terms' and 'Maximum Extension Period' mean for traders in Australia.

What do I need to include on an invoice?

What you include on your invoice can impact on your ability to make a claim - here are the key items you should include on your invoice.

Does your business need to register for GST?

Registering for GST in Australia: Find out whether your business needs to register for GST in Australia.

Why is Days Sales Outstanding (DSO) important?

Find out why DSO is important and how operating within a healthy level of days sales outstanding is good for business.

What is a good DSO?

Find out what a good days sales outstanding ratio is, learn how to calculate DSO and work out what is best for your business.

How can I reduce DSO?

Learn how to reduce DSO to positively impact cash flow, reduce the risk of payment default and minimise lost interest.

Can I insure my export credit?

You can protect your cash flow and minimise insolvency by insuring your export credit. 

How much does export credit insurance cost?

The cost of export credit insurance is dependent on credit amount and level of risk. Learn how credit insurance is calculated.

What are the advantages and disadvantages of export trade credit insurance?

The advantages of export trade credit insurance include the guarantee that you won’t be dragged down if your customer goes bust.